ServiceTitan AI Agent
1,300 calls, over 90% booked
Bill Joplin's Air Conditioning and Heating, an HVAC contractor in the Dallas-Fort Worth area, put ServiceTitan's AI voice agent on its phones in January. The agent, which the business calls Karen, answers calls, books appointments, and works inside the firm's system with customer history, technician schedules, and capacity. It also handles outbound contacts by voice and text. Setup took about 20 minutes, per the release, and an average call runs about three minutes.
How it wentIn just over three months the agent handled more than 1,300 calls, over 90% of them ending in booked jobs and 72% finished with no human involved, per ServiceTitan's release. The firm reports over $74,000 in extra booked revenue and about $23,000 in lower costs. All figures are the vendor's release and the customer's estimates.
Try it · based on the source's workflow
You answer inbound calls for [HVAC company] around the clock. Ask what the caller needs: repair, install, maintenance, or an emergency. Check real technician availability and capacity in [booking system] and offer two open times. Before you book, read the service, address, and time back to the caller and confirm. For emergencies such as [your emergency list], transfer to [on-call number] at once. Send me a summary of every call the same day, and show me the full call script before we go live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.