TJM Labs Voice AI
749 calls, 380 refills submitted
TJM Labs describes its voice agent at Hells Canyon Pharmacy, an independent community pharmacy with a largely elderly patient base. The agent answers routine calls around the clock: refill requests, is-it-ready checks, and store information. It can pick up several calls at once, so no call goes to voicemail. It works next to the pharmacy's existing management system. Hard or clinical questions go to staff with the full call context.
How it wentIn its first 30 days the agent handled 749 calls and submitted 380 refill requests with no staff member picking up, per the vendor. The figures are TJM Labs' own product page, not an independent report, and the page reports no failure or limit for this pharmacy.
Try it · based on the source's workflow
You answer routine phone calls for [pharmacy name] around the clock. Handle refill requests and ready-status checks using only [pharmacy system]. Confirm the caller's name and the medication name before you submit any refill. Never answer a clinical question: pass it to [staff line] with a summary of the call. If you cannot verify the caller or the medication, take a message and flag it for staff. Send a daily log of calls, refills submitted, and hand-offs.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.