Operations
12 hours per client, down to 3
A small New Zealand law firm lost a big part of its legal team. It then built AI help into its daily work, per the vendor that built it. Intake runs through online forms and automated scheduling. Intake calls become short summaries. Affidavits are drafted from the recorded intake call and the firm's own templates, then the client reviews them. Legal submissions are drafted with suggested case law and template formatting. Documents and email are classified and filed on their own, with alerts when something is missing.
How it wentPer client, the vendor reports: intake 40 minutes to 15, affidavits 4 hours to under 1 hour, legal submissions up to 6 hours to about 1 hour, and total work 12 hours to 3. The firm got more than 50 hours a month back and kept taking clients with a smaller team. The build took about 8 weeks. The firm is anonymised, and the figures are the vendor's.
Try it · based on the source's workflow
Help with client intake for [firm name]. When a new client completes [intake form], summarise their intake call transcript into [summary format], draft an affidavit from the transcript using only our template [template link] and the facts in the transcript, and file every document and email under the right client and matter in [system]. Flag anything missing. Show me every draft before it goes to a client or a court: a lawyer checks all advice, citations, and final documents, and signs them.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
12 hours per client, down to 3 — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-12-hours-per-client-down-to-3