Support
268 tickets, 219 resolved alone
One owner was the whole support team for two years. She handled 61 tickets a week. Most came in at night. Her first response took just over 6 hours. On weekends it took 14 hours. Two agencies quoted $3,400 a month for partial cover. She set up an AI support agent instead. She gave it three clear rules. Any money case over $200 goes to her. Any legal or angry message goes to her. Any request for a human goes to her at once.
How it wentIn 90 days the agent handled 268 tickets and resolved 219 end to end. It handed 49 back to her. First response fell to 4 seconds. The cost was $89 a month. In week one the agent gave a wrong shipping time twice. Her FAQ was old. She fixed the docs in one weekend. The agent has not given a wrong answer since (author's figures).
Try it · based on the source's workflow
Act as my support agent for [business name]. Answer customer messages from [inbox or helpdesk] using only my FAQ and help docs at [link or folder]. Follow these rules: 1) Any refund, credit, or dispute over $[amount] goes to me at once. Do not decide it. 2) Any message with legal words, a chargeback threat, or angry language goes to me at once. 3) If a customer asks for a human, stop and hand the thread to me. For all other messages, answer in my tone, log what you did, and show me a daily list of answers sent and cases handed to me.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.