Veda
85% of bookings, no human involved
A UK company runs healthcare admin for 40 doctors. Call abandonment was 30%, evenings and weekends went unanswered, and manual scheduling carried a 12% error rate. The builder first tried a standalone phone agent and found it had nowhere reliable to check availability, take payment or hand work to staff. So the voice agent, Veda, sits on the practice-management system as the record: it answers all 40 lines at any hour, checks real availability, quotes the right fee, books in one call, and takes payment by secure link.
How it wentIn the first 90 days across all 40 doctors: 85% of routine bookings handled with no human involved, booking accuracy of 99.2%, admin labour cost down 40%, and every inbound call answered. Adding a new doctor now takes days. The builder says this shape is not right for a business with one simple workflow, where a cheap receptionist does the job (builder's figures).
Try it · based on the source's workflow
Answer calls for [practice name] at any hour. Check availability only in [system of record] and never guess a slot. Quote the fee from [fee table], book in the same call, and send the intake form for [doctor or service] by link. Take payment only by secure pay link; never take card numbers in the call. If the record and the caller disagree, or the request is not routine, create a ticket with an owner and a full summary for staff. Show me the call script and the ticket rules before we go live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.