The SmallOffice Brief Subscribe
Operations
Tue, Nov 3, 2026
ServiceTitan

Cost per booked job: $87 to $43

A plumbing firm in Phoenix runs 12 trucks. Before the change it had $4.2M in yearly revenue, and 30% of after-hours calls went to voicemail. The firm put AI on three jobs. A voice agent answers calls. A dispatch tool plans routes and slots. A review tool runs its Google profile and review requests.

How it wentTwelve months later, per the agency: revenue rose to $5.6M, cost per booked job fell from $87 to $43, after-hours capture rose to 92%, and reviews grew from 380 to 720, with the rating up from 4.3 to 4.6. Tool cost was about $2,000 a month.
Try it · based on the source's workflow
You answer calls for [company name] when the office is closed. Ask what the caller needs, how urgent it is, and their address. Check [dispatch system] for the next real slots and book one. Confirm the time and address back to the caller. For emergencies such as a burst pipe or sewage backup, call [on-call number] at once. Send me a summary of every call the same night.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Source: theStacc · Topic: Operations · Tool: ServiceTitan
ShareXLinkedInForward to a friend
Cite this caseCost per booked job: $87 to $43. The SmallOffice Brief, Tue, Nov 3, 2026. https://smalloffice.space/case-cost-per-booked-job-87-to-43
Share this win
Cost per booked job: $87 to $43 — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-cost-per-booked-job-87-to-43
5 cases in your inbox each morningSubscribe free