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Emergency conversions: two monthly to ten
Rodriguez Plumbing is a small Texas crew. During work hours they answered when they could. After hours, every call went to voicemail, and they picked up only 1 to 2 emergency jobs a month from overnight messages. They set an AI receptionist to answer every call around the clock. It captures the emergency details and routes the job to the on-call technician.
How it wentCall capture reached 100%, including 3 AM emergencies. Emergency conversions rose from 1 to 2 a month to 8 to 10, and the write-up puts the added monthly revenue at about $4,000, from after-hours emergencies the crew used to miss (figures from a trades case-study roundup).
Try it · based on the source's workflow
Answer every call for [plumbing company], day and night. Ask what is wrong, where, and whether water is still flowing. If it is an emergency such as a burst pipe or a sewer backup, collect the address and phone, and alert the on-call technician at [number] at once. For routine work, offer the next open slots from [calendar] and book one. Confirm every detail back to the caller. Send me a summary of each call the same night. Never quote a final price on the phone.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.