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Missed calls: 40% to under 8%
A 60-cover seafood restaurant in Brighton lost bookings at peak hours. The phone rang from 6 PM to 8 PM. Staff were seating and serving guests. No one could answer. The restaurant put an AI answering line in front of its number. The line links to the booking system. It takes the booking and sends a confirm text. A day-before text lets guests confirm or cancel.
How it wentThree months in, peak missed calls fell from about 40% to under 8%. No-shows fell from about 18% to just under 8%. That gave about 5 extra filled tables a week on Fridays and Saturdays. The author puts that at about £4,000 a month in sales that used to be lost. The tool cost under £300 a month. The restaurant is not named, and the figures are the consultant's own report.
Try it · based on the source's workflow
Answer calls for [restaurant name] during [busy hours]. Take bookings for [party sizes and times you accept] and add each one to [booking system]. Send a confirm text at once. Send one more text the day before, with a reply option to confirm or cancel. Show me any request you cannot book, any complaint, and any caller who asks for a person. Do not change a booking until I approve it.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Missed calls: 40% to under 8% — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-missed-calls-40-to-under-8