Doozy
NewSupport answers pulled in the Slack thread
13 people at Spur ask an agent in Slack. It checks the data, then posts the answer in the thread.
Try it · based on the source's workflow
When a teammate mentions you in [support channel] with a question, work only inside the sandbox. Check [data sources I approve] for the answer, and check [issue tracker] for matching bugs. Post the result and any file in the thread. Never run a delete, refund, or account change. Send those to [owner] for a decision.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.