Retell AI
2,500 calls answered over two years
The owner of Solar Property Management took every tenant, prospect, and owner call himself. Calls plus follow-up admin took 30 to 40 minutes a day. A voice agent named Katie now answers on a dedicated number on the first ring. She sorts each call: leasing, maintenance, or accounts. She pulls property facts such as open units, pet rules, and parking. She qualifies prospects by budget and move-in date. Serious leads go to the leasing agent by warm transfer. Set actions run on their own, such as tour bookings and maintenance tickets. Flood, fire, gas leak, and no-heat calls go straight to the on-call line.
How it wentIn two years the agent took more than 2,500 calls. Most calls end in 1 to 5 minutes. The same call took 10 to 15 minutes by phone plus 10 to 20 minutes of admin before. The builder counts about 486 hours saved and $48,600 in value at $100 an hour, not counting captured leads (builder's figures).
Try it · based on the source's workflow
Act as the phone agent for [property company], named [name]. Answer on the first ring and sort each call: leasing, maintenance, or accounts. Use only these property facts: [paste availability, prices, pet, parking, and pool rules]. For leasing calls, ask budget, move-in date, and must-haves, then offer a tour from [calendar] or transfer strong leads to [agent name]. Log maintenance requests as tickets with unit and issue. If a caller says flood, fire, gas leak, or no heat in winter, transfer to [on-call number] at once. If you do not know a fact, say so, take the caller's details, and flag it for a human. Never invent an open unit.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.