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Customer Service
Mon, Oct 26, 2026
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Missed inquiries: 40% down to zero

A photography studio lost about 40% of overnight inquiries. The owner answered FAQs for about 3 hours a day. The owner built an agent on free tiers. A Cloudflare Worker checks a FAQ list first. The source says the list handles about 70% of questions at once, with no model call. The rest go to Gemini through a browser proxy. The Worker saves each contact, with name and need, in a small store that acts as a mini CRM. The build took about 2 hours.

How it wentResponse time went from 2 to 6 hours to instant. Missed overnight inquiries fell from about 40% to 0%. Owner time on FAQs fell from 3 hours a day to 30 minutes. Cost is about $0 a month on free tiers, plus a small fee for rare long replies (author's figures).
Try it · based on the source's workflow
Set up a 24/7 FAQ agent for [studio name]. First, match each incoming message against this FAQ list: [paste questions and approved answers, with prices]. If a message matches, reply with the approved answer at once. If it does not match, draft a reply from our service pages [links] and hold it for my review until I say live replies are fine. Save every inquiry with the person's name, contact, and what they need into [store or sheet]. Send me a daily list: questions the FAQ missed, and any price or booking promise the draft made. Never quote a price that is not in the FAQ list.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Source: dev.to · Topic: Customer Service · Tool: not named in the source · All tools
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Cite this caseMissed inquiries: 40% down to zero. The SmallOffice Brief, Mon, Oct 26, 2026. https://smalloffice.space/case-missed-inquiries-40-down-to-zero
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