The SmallOffice Brief Subscribe
Customer Service
Mon, Oct 26, 2026
Dialzara

Answer rate: 38% up to 100%

Larry Goins holds about 1,000 properties in 12 states. A live answering service cost him over $1,000 a month and answered only 38% of calls. An AI answering service now takes calls around the clock in 10 languages. It syncs with his property tools and calendar. It screens prospects by budget, move-in date, and financing. It books tours. It logs maintenance requests as work orders. Words such as water leak or electrical failure trigger an instant alert to maintenance. Each call ends with a summary and transcript by text or email.

How it wentThe answer rate rose from 38% to 100%. He saves over $1,000 a month after cancelling the live service. Tenant issues that need a person fell 60%. The study also claims 40% more on-time rent payments and 30% fewer evictions, with no data shown for those two claims (vendor's figures).
Try it · based on the source's workflow
Answer calls for [rental company] around the clock. Greet callers in our name and ask what they need: a tour, a repair, or a rent question. For tours, ask budget, move-in date, and how they will pay, then book into [calendar] and confirm the details back. For repairs, log a work order with the unit, the issue, and the caller's number. If a caller says water leak, electrical failure, or another emergency from this list [list], send an alert to [maintenance contact] at once and tell the caller help is on the way. Send me a transcript and a one-line summary of every call.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Source: Dialzara blog · Topic: Customer Service · Tool: Dialzara
ShareXLinkedInForward to a friend
Cite this caseAnswer rate: 38% up to 100%. The SmallOffice Brief, Mon, Oct 26, 2026. https://smalloffice.space/case-answer-rate-38-up-to-100
5 cases in your inbox each morningSubscribe free