Solutionreach
71 appointments from 1,300 missed calls
Fadel Eye Professionals runs five optical locations in Texas. Its practice manager estimated the missed-call exposure at nearly $974,000 a year. The group added an AI receptionist, Stella, as a backstop only: staff answer first, and Stella picks up after four unanswered rings, books the appointment and logs the call. The manager did not tell staff it was running, so they would not lean on it.
How it wentIn 42 days Stella answered 1,300 calls and booked 71 appointments from 140 scheduling calls, a 51% booking rate on those calls. The case study values the added production at $53,250, using the practice's own $750 average appointment value. About 5 of the 1,300 callers raised any concern. One new location booked only 7% of its scheduling calls (vendor case study figures).
Try it · based on the source's workflow
Act as the backstop phone receptionist for [practice name]. Ring through to staff first; answer only after [4] rings. Ask what the caller needs, check real availability in [booking system], offer two open times and book their pick. Confirm the date, time and location back to the caller before you end the call. Log every call with its outcome and send me a daily list of bookings, messages and anything you could not handle. Never quote a price or a clinical answer: take a message for those and flag it urgent.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.