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Scheduling & Admin
Wed, Oct 28, 2026
Admin

92 appointments recovered from missed calls

Vela Skin Studios had demand but lost bookings when nobody could answer. An agency added a 24/7 AI receptionist that answers treatment, service, pricing and booking questions, checks availability, collects client details and books appointments directly. Requests it cannot handle go to the team. This entry covers the receptionist only, not the website rebuild the same agency did.

How it wentIn the first six months the receptionist captured 241 calls that would likely have gone unanswered. Of those, 92 became booked appointments, about 38%. The agency values them at about $32,600 in booked treatment revenue, counting the first appointment only, not collected revenue (agency figures).
Try it · based on the source's workflow
Be the 24/7 receptionist for [studio name]. Answer questions from our services and price list: [paste]. Check [booking system] for real open slots, collect the client's name and phone, and book the appointment. Confirm the service, time and price back to the caller before you finish. If a request is unusual or the caller is unhappy, do not guess: take a message with full details and flag it for the team. Send me a daily summary of calls and bookings.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Source: Bostrom Agency case study · Topic: Scheduling & Admin · Tool: not named in the source · All tools
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Cite this case92 appointments recovered from missed calls. The SmallOffice Brief, Wed, Oct 28, 2026. https://smalloffice.space/case-92-appointments-recovered-from-missed-calls
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