PolyAI
Every call answered, bookings up 10%
Fogo de Chao is a Brazilian restaurant chain with about 120 locations. Up to 25% of its reservation calls were dropped before the change. The chain tested PolyAI voice agents for several months in small pilots in 2025, then rolled them out across the US. The agents answer the calls and handle the bookings. The company also builds agent workflows for repeatable internal jobs, with a person checking the output.
How it wentThe article reports 100% of calls now answered and a 10% increase in total bookings from calls that would have been lost. The marketing chief states positive return from day one, because there were no large up-front costs. The result followed several months of testing and small pilots before the full rollout.
Try it · based on the source's workflow
Answer calls for [business name] and take bookings. Collect [name, party size, date, time, phone]. Confirm each booking back to the caller before you end the call. If a caller asks for something outside [services or hours], offer the closest open slot and pass the call to [staff number]. Send me a daily list of bookings, missed requests, and questions you could not answer.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Every call answered, bookings up 10% — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-every-call-answered-bookings-up-10