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Morning inbox time, cut in half
A small business owner spent a month testing AI agents on his own business. His rule after early failures: start with one workflow, not five. The workflow he kept was sorting incoming customer questions, which had taken him about 40 minutes a day by hand. He also kept lead follow-up and automatic meeting prep.
How it wentThe support triage agent cut his morning inbox time roughly in half, with a human still handling anything about money or angry customers. Lead follow-up response rates went up because nothing slipped through, and meeting prep that took 10 minutes is now done automatically (author's figures).
Try it · based on the source's workflow
Take over one workflow only: sorting incoming customer questions in [inbox or helpdesk]. Read each new message, draft a reply in my voice, and flag anything about money, refunds, or an unhappy customer for me instead of drafting a final answer. Before any reply sends, show it to me. Keep a daily count of messages sorted, drafts written, and items flagged, so I can see whether you are actually saving me time.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.