Intercom Fin
Seven days with no humans on support
RB2B is a software business with $6M in yearly revenue. For seven days its founder stayed off-grid and no person stepped in. Agents ran sales chats, support, and onboarding. The write-up credits the Intercom Fin agent's guidance, plus strong help documents, for the support result. One workflow finds the cause of failed email invites on its own.
How it wentRevenue growth held at 4% for the month. Sales chats scored 96.6% answer accuracy and support reached 89% resolution, per the podcast notes. The notes report no customer meltdowns. The figures come with no method.
Try it · based on the source's workflow
Run support for [business name] from our help documents only: [link or folder]. Answer each customer question from those documents. If a document does not cover the question, say so, log the gap, and pass the ticket to [staff name]. Never guess a policy, a price, or a refund. Send me a daily report: tickets answered, tickets passed to a person, and every document gap you found. Show me your first 10 replies before you answer live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Seven days with no humans on support — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-seven-days-with-no-humans-on-support