Gorgias
Order-status tickets: 4 hours to 40 minutes
Dune & Thread Apparel, an online clothing shop, uses Gorgias on its support tickets. The system pulls live Shopify order data into each ticket. Set rules check delivery status and close simple where-is-my-order tickets on their own. The system can issue store credit through Shopify. It sends high-value customers to a person.
How it wentOrder-status work fell from four hours a day to closer to 40 minutes, per the shop's head of customer experience. She calls the change a headcount decision. The figures are the shop's, reported in a trade article.
Try it · based on the source's workflow
You handle where-is-my-order tickets for [shop name]. For each ticket, pull the live order status from [Shopify or order system] and check the delivery record. If the order is delivered or in transit with a clear date, reply with the status and close the ticket. You may issue store credit up to [amount] under [credit policy]. Send any high-value customer, any angry message, and any case the policy does not cover to [staff name] with the full ticket. Show me your first 10 replies before you answer live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Order-status tickets: 4 hours to 40 minutes — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-order-status-tickets-4-hours-to-40-minutes