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312 customer messages, one weekend
A 14-person e-commerce shop connected an AI agent to WhatsApp, email, and Shopify, trained on its return policy and past conversations. In its first weekend it handled 312 conversations and resolved 287 of them (92%) on its own, and the owner says it has since handled 4,200+ conversations and saved $16,800 in VA costs over six months (author's figures).
How it wentFirst weekend: 312 conversations handled, 287 resolved on its own (92%). The owner says 4,200+ conversations since, and $16,800 saved in VA costs over six months (author's figures).
Try it · based on the source's workflow
Act as my customer support agent for [store name]. Use our return policy: [paste policy], our shipping info: [paste], and these past conversations as examples of my tone: [paste 3-5]. Answer customer messages on [channels] in that tone, resolve what you can, and escalate anything about refunds over [amount], angry customers, or topics the policy does not cover to me with a summary. Show me your first 5 draft replies before sending anything live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.