Meta Business Agent
Conversion up 20% on Messenger
In a post from Meta's small-business account, Vietnamese fashion and accessories brand HADAKI is shown answering customer questions on Messenger with Meta's business agent, including late at night, so shoppers no longer wait until morning for a reply. Meta says the brand's conversion rate rose 20% after the agent went in and its response times got twice as fast. The figures are Meta's, shared in its own promotional post, and the brand's owner is not quoted with independent numbers.
How it wentConversion up 20% and response times twice as fast after the Messenger agent launched, per Meta's post about the brand.
Try it · based on the source's workflow
Act as the Messenger assistant for [shop name]. Answer product questions using only our catalogue and policies: [paste product info, prices, shipping and returns]. Recommend products from the catalogue when a shopper describes what they need, and reply in [language]. If a shopper wants to buy, confirm the item, size or variant, and total before taking any order details. Escalate complaints, payment problems, or anything the catalogue does not cover to me with the full conversation attached. Show me your first 10 draft replies before you answer live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.