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81% of HVAC calls, handled alone
A central Florida HVAC firm with four trucks was losing most of its phone leads: the owner took about 40 calls a week between jobs, booked roughly 18, and the rest went to voicemail, where almost none turned into work. A consultant put an AI-only receptionist on the line at $189 a month. Three months in, per the consultant, it handled 81% of inbound calls without a person stepping in, booked 41% of captured calls, and added about 14 net new jobs a month. The client is anonymized, so treat the figures as the consultant's report.
How it wentAbout 14 net new jobs a month at a $580 average ticket, roughly $8,120 a month in new revenue against $229 a month in total cost, per the consultant. Before the change, only 4 jobs came from 264 missed calls over three months.
Try it · based on the source's workflow
You answer inbound calls for [HVAC company] around the clock. Greet callers in our name, ask what they need (repair, install, maintenance, emergency), collect name, address and callback number, and check [calendar or booking system] for real open slots. Offer two times and book their pick, then confirm the details back to them before ending the call. For emergencies such as no heat with a baby or elderly person at home, or a gas smell, transfer to [on-call number] immediately. Send me a summary of every call the same day, and show me the full call script before we go live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.