Make
Email replies: 74% less time
A small online store gets 10-30 advice emails a week. Each email took about 10-15 minutes of research and writing. A Make flow now watches the inbox. A model sorts each email as a product or policy question, or as a private order question. Private mail gets only a holding reply and goes to a person. For product mail, the agent checks live stock and policy pages, then saves a draft reply. A person reviews, approves, and sends.
How it wentTime per email fell about 74%, from about 12.5 minutes to 3.25. At 20 emails a week, that saves about 3 hours. Cost was about 7 cents per drafted email plus the Make plan. The agent never touches private or sensitive mail, and no draft goes out without a human send.
Try it · based on the source's workflow
Watch [inbox] for customer emails. Classify each as a product or policy question, or a private or order question. For private or order questions, send only the holding reply and route to a person. For product questions, check live stock and policy pages for [store], then draft a reply with the product links. Save drafts only. Do not send. I review and send each draft.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Email replies: 74% less time — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-email-replies-74-less-time