MIA AgenticAI
No-shows fell from 14.2% to 5.8%
Media Brite Smile Dental in Philadelphia has 3 dentists, 2 hygienists, and about 900 active patients. Its 2-person front desk took 65 to 80 calls a day. Five MIA agents now share the work. A voice agent answers every call. A scheduler books, moves, and cancels in OpenDental. One agent checks insurance during the call. Messages confirm each booking, with reminders at 24 hours and 2 hours.
How it wentIn the first 90 days, per the vendor: revenue rose 57%, weekday schedule fill rose from 71% to 94%, no-shows fell from 14.2% to 5.8%, and after-hours bookings rose from zero to an average of 14 a week. About 12 staff hours a week came back from phone work.
Try it · based on the source's workflow
You answer calls for [practice name]. Greet the caller, ask what they need, and check [booking system] for real open slots. Offer two times and book their pick, then confirm the details back before you end the call. Check the caller's insurance against our accepted list: [paste list]. Send a confirmation message at once, and reminders at [24 hours] and [2 hours] before the visit. If a caller reports pain, swelling, or an emergency, do not book: pass them to [staff contact] at once. Show me the full call script before we go live.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
No-shows fell from 14.2% to 5.8% — from The SmallOffice Brief, a daily brief of real AI cases for small businesses: https://smalloffice.space/case-no-shows-fell-from-14-2-to-5-8