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Gorgias

1 use cases so far · most often for Customer Service
Gorgias

95% solved, then failing every case

A toy store's support agent solved about 95% of issues for months, then failed in nearly every case.

Try it · based on the source's workflow
Audit the support agent for [store name]. Here are [number] recent conversations it handled: [paste]. Check each answer against our catalogue [paste or link] and policies [paste]. Flag any answer that was irrelevant, named a product we do not carry, or promised something we cannot do, such as [refunds, dates, order changes]. Then write: a short list of hard rules and policy limits for the agent, the topics that must always go to a human, and the support response time I should demand from the vendor before I rely on it again. Do not contact customers or change any setting.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
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