SevenRooms AI Responses
Review replies: 30 minutes to five
Innovative Dining Group put SevenRooms AI Responses and AI Feedback Summary to work on its reviews, emails, and guest messages. The tools draft each response in the group's brand tone, so staff review and send instead of writing from a blank page. A feedback summary pulls the themes out of guest comments for the team.
How it wentReply work fell from a 30-minute task to five minutes, guest messages responded to rose 898%, and time to respond to guest feedback fell 85%, per SevenRooms, attributed to the group's team. The figures are the vendor's blog, with no business-specific limit stated.
Try it · based on the source's workflow
Draft replies to every new review and guest message for [restaurant name] on [platforms]. Use our brand tone from these examples: [paste 3 past replies]. Thank the guest, name one specific thing they mentioned, and answer any question from our facts only: [paste hours, menu, policies]. Never offer a refund, a free item, or an apology for a health or safety claim: flag those to [manager contact] with the draft held. Queue all drafts for my approval and give me a weekly summary of the top praise and complaint themes.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.