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Lumina

1 use cases so far · most often for Customer Service
Lumina

New300 messages a day, answered alone

A website assistant at a Thai massage salon handled up to 300 customer messages a day, so staff did not answer them by phone.

Try it · based on the source's workflow
Answer customer questions for [business] only from the documents I gave you: services, prices, hours, and policies. If the answer is not in the documents, say so plainly and offer to connect the person to a human. Never invent a price or a time. For availability, report only what the calendar shows as free; do not book. After [25] exchanges, offer a handover to a person.
A starting template based on the workflow the source describes. Review it before you use it; you are responsible for what it does.
Customer Service · Tool: Lumina · 2026-11-04 · Source: Substack — Tali Rezun
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